Refund policy

Returns, Exchanges & Refund Policy

We want you to be happy with your purchase. Please read our Returns, Exchanges & Refund Policy carefully before making a purchase.

Change of Mind Returns & Exchanges

We offer exchanges for eligible change-of-mind returns requested within 30 days of receiving your order.

To be eligible for an exchange:

The product packaging must be unopened and intact.
The item must be unused and in its original condition.
All original packaging, tags, seals and accessories must be included.
You must provide your receipt or other proof of purchase.

We do not offer refunds for change-of-mind purchases. Eligible change-of-mind returns may be exchanged for another product, subject to availability.

If the packaging has been opened, damaged, altered or removed, we may decline a change-of-mind exchange.

Return Shipping

Customers are responsible for all shipping costs associated with a change-of-mind return or exchange.

An exchange will not be processed until the original item has been returned to us, received and inspected.

We recommend using a tracked shipping service when returning an item. We are not responsible for returned items that are lost or damaged while being shipped back to us.

Please do not send an item back without contacting us first.

To request an exchange, contact:

loosechangebargains@outlook.com

We will provide you with return instructions and the appropriate return address.

Damaged During Transit

If your order arrives damaged as a result of transit, please contact us as soon as possible after receiving your delivery.

Please provide:

Your order number or proof of purchase
A description of the damage
Clear photographs of the damaged product
Clear photographs of the packaging it arrived in

Once we have assessed the damage, an eligible item damaged during transit will be replaced.

Please retain the damaged item and its original packaging until we have completed our assessment, as we may require the item to be returned.

Incorrect Items

If you receive an item different from what you ordered, please contact us as soon as possible at loosechangebargains@outlook.com so we can assess the issue and arrange an appropriate resolution.

Exceptions / Non-Returnable Items

Unless required by Australian Consumer Law, we do not accept change-of-mind returns or exchanges for:

Items with opened or damaged packaging
Used items
Personal care or hygiene products that have been opened
Custom, personalised or special-order products
Perishable goods
Hazardous materials, flammable liquids or gases
Gift cards

Please contact us if you are unsure whether your item is eligible for an exchange.

Refunds

We do not provide refunds for change-of-mind purchases.

This does not exclude or limit any rights you may have under the Australian Consumer Law.

Where you are entitled to a refund under Australian Consumer Law, an approved refund will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Returns, Exchanges & Refund Policy is intended to exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law.